We have put our heads together and have developed a plan to ensure your holiday happiness. Together with all other hotels based in Hochsoelden, we are taking hygiene and precautionary measures that promise a safe and enjoyable holiday for our guests and our staff members alike!
There is no need for handshakes. On top of the mountain in Hochsoelden, we welcome you with a bigsmile.
Here are a few specifics with regards to cancellation policies:
Costs are covered in cases where you are not able to undertake the trip and/or must end the trip early, ..
... because you have a high temperature, although you were later tested negative
... because you tested positive on COVID-19 without showing any symptoms
... because you have COVID-19 symptoms
... because a family member or someone living in the same household has tested positive on COVID-19 and your presence is required
... because someone living in the same household has tested positive and you have to be quarantined.
You will not be covered by insurance if you choose not to travel because you are a high risk patient and/or because you are concerned about an increased risk of infection at your holiday destination.