COVID-19 Informations Winterseason 2020/21

• Exklusiver Einstieg für unsere Gäste ins Skigebiet durch die neue Hochsölden-Gondelbahn
• Gemeinsames Hygienekonzept aller Betriebe für den gesamt Ort, für Ihren sicheren und sorgenfreien Urlaub bei uns
• Schneesicher durch die großartige Höhenlage auf über 2000 Meter und direkter Anbindung an die Gletscher

We have put our heads together and have developed a plan to ensure your holiday happiness. Together with all other hotels based in Hochsoelden, we are taking hygiene and precautionary measures that promise a safe and enjoyable holiday for our guests and our staff members alike!

• There is no need for handshakes. On top of the mountain in Hochsoelden, we welcome you with a big 

  smile.
  
  
• The necessary registration form is sent to you via email prior to arrival.
  
  
• Our staff members will be tested on a regular basis. Furthermore, we will provide staff members on-going training sessions on hygiene and cleaning. All staff members will also keep a sufficient and reasonable social distance at all times.
  
  
• All areas and all sensitive touch points will be properly cleaned and disinfected prior to your arrival, e.g. all door and window knobs, all light switches, toilet flushes, remote controls, all fittings etc.. In order for you to know if your room has been cleaned and disinfected, you will find a hygiene sign on your door.
  
  
• At all critical touch points within the hotel, you will be able to disinfect your hands easily with touchless dispensers. Please do so regularly!
  
  
• In accordance with our precautionary measures, we have increased all hygiene and cleaning regimes in our wellness area for you to enjoy without any worries.
  
  
• We have set up the buffet in our restaurant according to requirements. We kindly ask you to follow all regulations and most importantly, to disinfect your hands before taking any food from the buffet area.
  
  
• We will also provide you with information and updates digitally wherever possible. Please look out for the QR board.
  
  
• Things often play out differently than planned. Please take your own precautions for a carefree holiday and take out travel insurance. The Europäische Reiserversicherung (European Travel Insurance) offers the perfect package for you - true to the motto: ‘Special times require special measures.’ (Source: www.europaeische.at)
  
  

Here are a few specifics with regards to cancellation policies:

Costs are covered in cases where you are not able to undertake the trip and/or must end the trip early, ..

... because you have a high temperature, although you were later tested negative

... because you tested positive on COVID-19 without showing any symptoms

... because you have COVID-19 symptoms

... because a family member or someone living in the same household has tested positive on COVID-19 and your presence is required

... because someone living in the same household has tested positive and you have to be quarantined.

You will not be covered by insurance if you choose not to travel because you are a high risk patient and/or because you are concerned about an increased risk of infection at your holiday destination.

ALL INFORMATIONS